Process Customer Request for Net Energy Metering Detailed Process Model Description

This section provides a detailed description of the “Process Customer Request for Net Energy Metering” business process, including:

w	1.0 Create Customer Contact Record That Generating Device Exists

w	1.1 Evaluate SP for Meter Configuration

w	1.2 Generate Field Activity for Replacement of Meter

w	1.3 Changes Meter to a Rollback Meter and Obtains Read

w	1.4 Field Activity Completed

w	1.5 Evaluate Field Activity Completion

w	1.6 Update SP with Netmeter Data

1.0 Create Customer Contact Record That Generating Device Exists

Reference: Process Customer Request for Net Energy Metering Process Model - Page 1 for the associated business process diagram.

Actor/Role: CSR

Description: When a customer contacts the company the CSR or Authorized User enters a Customer Contact record that a generating device exists. 3.4.1.1 Manage Customer Contacts will assume subsequent processing of the customer contact.